Phone Scams

Some of our members recently received phone calls from companies that they are not associated with requesting them to pay their account. VANA encourages members to be alert to possible scammers to defraud you of money or to trick you into disclosing personal information.

Scam phone calls can be from people impersonating representatives from well-known government departments and private companies. It is common that the caller request credit card details for outstanding invoices or bank details for a fee or tax refund.

Start by not picking up calls from unknown numbers. If the information is important or urgent, callers will probably leave a voice mail or find another way to contact you. If you have answered the call, the most effective way to protect yourself is to obtain more information, hang up the call without taking action, and verify it.  Do not share your personal, credit card or online account details over the phone.
You can find out more about scams an how to avoid them on the Australian Government’s Scamwatch website.